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Troubleshooting Email Settings within Outlook 2010

 

The following easy to follow guide provide step-by-step instructions on how to setup and troubleshoot your email program with personalised screenshots providing visual examples.
 


Outlook 2010
New setup  Troubleshoot

In order to troubleshoot an email account within Outlook 2010
 
1.
Launch Outlook 2010

2.
Select File from the top menu bar and then Info and Account Settings
 

 
3. Select the relevant account and click the Change button within the Email tab
 

 
4. Ensure that your settings look like the settings shown in this screenshot.
 
In particular, check that:

• Your Name displays your From name (which will appear in the “From” field in
   all your emails)

• E-mail Address displays your full email address e.g. you@your-domain.com

• Incoming mail server (POP3) displays pop.your-domain.com

• Outgoing mail server (SMTP) displays smtp.your-domain.com

• User Name displays your full email address e.g. you@your-domain.com

• Password is the one specified when mailbox was created

5. Once your settings is correct then click More Settings
 

 
 

 
6. Select the Outgoing Server tab

7. Ensure that My outgoing server (SMTP) requires authentication is ticked

8. Ensure that Use same settings as my incoming mail server is selected
 

 
9. Select the Advanced tab

10. Ensure that your settings look like the settings shown in this screenshot.
 
In particular, check that:

•The Incoming server (POP) port is set to the default (110)

•The Outgoing server (SMTP) port is set to (587)

11. Click OK, then Next and Finish.

12. Click Close on the Internet Accounts window.
 

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